Returns
This text is a draft: the final version will appear once the owner and a lawyer have agreed it.
We check every order before it leaves. If something is still not right, we put it right.
Check on delivery
Open the order with the courier there. If a product is damaged, spoiled or not what you ordered, do not accept it: the courier takes it back, and we replace it or return the money.
If you find a fault later
Contact us within 24 hours of delivery and send a photo. We replace the product or return the money.
What cannot be returned
Fish and seafood are perishable food. A product accepted in good order is not taken back.
Getting the money back
A card payment goes back to the same card; depending on the bank it takes a few working days to show. A cash payment is returned in cash or by transfer.
Still have a question? Call us: +995 32 211 00 00